At Riley Venture, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we handle and process shipments worldwide.
Order Processing
Once your order is placed, it will be reviewed and processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been processed and is ready to ship.
Shipping Confirmation and Tracking
After your order is shipped, you will receive an email containing a tracking number and link to track the shipment status. Please allow up to 24 hours for the tracking information to become active.
Shipping Carriers
We work with trusted global and local shipping partners to ensure reliable delivery to your destination. The carrier handling your order may vary depending on your location and package size.
Shipping Charges
Shipping fees are calculated at checkout based on your location, order size, and selected delivery option. Any applicable charges will be clearly displayed before payment is completed.
Order Issues
If you experience any issues with your delivery—such as lost packages, incorrect items, or damage during transit—please contact us within 48 hours of delivery at [email protected]. Be sure to include your order number and relevant photos (if applicable) so we can assist you promptly.
Address Accuracy
Please ensure all shipping details are entered correctly at the time of purchase. Riley Venture is not responsible for delays or failed deliveries due to incorrect or incomplete address information.
Contact Us
For any shipping-related questions, contact our support team [email protected].