At Riley Venture, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our Refunds and Return Policy outlines the conditions under which you can return an item and request a refund.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- The item must be unused and in its original condition
- The item must be returned in its original packaging
- The return must be initiated within 7 days of the delivery date
How to Initiate a Return
To initiate a return, please contact us at [email protected] within 7 days of receiving your order. Include the following in your email:
- Order number
- Reason for return
- Photos (if the item is damaged or incorrect)
We will provide you with return instructions, including the return address and any necessary documentation.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect. We recommend using a trackable shipping service, as we are not responsible for lost returns.
Refund Process
Once we receive and inspect your returned item, we will notify you by email. If the return is approved, a refund will be issued to your original payment method within 5–10 business days. Please note:
- Shipping fees are non-refundable
- Refunds may take additional time to appear in your account depending on your bank or card provider
Exchanges
We do not offer direct exchanges. If you wish to exchange an item, please return the original product and place a new order.
Non-Returnable Items
Certain items are not eligible for return, including:
- Used or damaged items not due to our error
- Items returned after the 7-day window
- Custom or personalized products
Damaged or Defective Items
If you receive a damaged or defective item, notify us within 48 hours of delivery. We will replace the item or issue a full refund at no additional cost to you.
Contact Us
For any return or refund inquiries, please contact us at [email protected].